PRIVACY POLICY

KARMAKUL (“KARMAKUL”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information that you provide while using our website, coworking facilities, workspace booking services, meeting rooms, conference rooms, podcast studio and related services.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when it may be shared, and the choices available to you.

By accessing our website, making a booking, contacting us, visiting our premises or using our services, you acknowledge the practices described in this Privacy Policy.

This policy applies to information collected through the KARMAKUL website, online booking forms, customer communications, workspace registrations, payments, events, physical premises and other services operated by KARMAKUL.

This policy should be read together with our Terms & Conditions and Cancellation & Refund Policy.

Depending on how you interact with KARMAKUL, we may collect:

• Name, company/organisation name, designation and contact details such as email address and phone number.
• Billing information and details required to issue invoices.
• Booking information, including workspace/room selected, date, time, duration, number of users and related preferences.
• Account or login information where an online account is created.
• Payment-related information necessary to process or reconcile transactions. Payment card, banking and other sensitive payment credentials may be processed directly by our payment service provider rather than stored by KARMAKUL.
• Information you provide when contacting customer support, making an enquiry, submitting a complaint or requesting a refund.
• Information voluntarily provided through forms, surveys, feedback, reviews, promotions or events.
• Technical information such as IP address, browser/device information, approximate location derived from technical data, pages visited, referring pages and website usage information.
• Images or video footage captured by CCTV/security systems at our premises, where applicable.
• Any other information you voluntarily provide to us.

We may use personal information for legitimate business and service purposes, including:

• Creating and managing bookings and memberships.
• Providing access to coworking spaces, meeting rooms, conference rooms, podcast facilities and other services.
• Processing payments, refunds, invoices and accounting records.
• Communicating booking confirmations, reminders, changes, service notifications and support responses.
• Responding to enquiries and providing customer support.
• Improving our website, booking experience, workspace facilities and services.
• Preventing fraud, misuse, unauthorised access and security incidents.
• Maintaining safety and security at our premises, including through CCTV where applicable.
• Sending marketing or promotional communications where permitted by applicable law and, where required, with your consent.
• Complying with legal, regulatory, tax, accounting and law-enforcement requirements.
• Enforcing our terms, policies and contractual rights.
• Protecting the rights, property and safety of KARMAKUL, our customers, employees and visitors.

KARMAKUL may use cookies, pixels, tags and similar technologies to operate the website, remember preferences, understand website usage, improve performance and support marketing or analytics.

Some cookies may be placed by third-party service providers that help us operate analytics, payment, advertising, booking or other website functionality.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality or booking features.

Online payments may be processed through third-party payment service providers such as Razorpay or another payment gateway selected by KARMAKUL.

Payment providers may collect and process payment information in accordance with their own privacy policies and terms.

KARMAKUL does not intend to store complete card numbers, CVV numbers, passwords or other payment authentication credentials on its own systems unless specifically required and lawfully permitted.

We do not sell your personal information as a standalone commercial product. We may share information when reasonably necessary with:

• Payment gateways and financial service providers for processing transactions and refunds.
• Technology, hosting, booking, CRM, communication, analytics and IT service providers that support our operations.
• Professional advisers such as accountants, auditors, lawyers and consultants where necessary.
• Service providers supporting security, maintenance, facility management and customer services.
• Government authorities, regulators, courts, law-enforcement agencies or other parties where disclosure is required by applicable law or legal process.
• A successor, buyer or acquiring entity in connection with a merger, restructuring, sale or transfer of all or part of the business, subject to applicable law.

Third-party service providers may process information according to their own contractual arrangements and privacy policies.

For the safety and security of customers, employees, visitors and property, KARMAKUL may operate CCTV or other security systems in appropriate areas of its premises.

CCTV footage may be used for security monitoring, incident investigation, prevention of unauthorised access, protection of property and compliance with legal obligations.

CCTV is not intended to operate in areas where a reasonable expectation of privacy exists, such as toilets or changing areas.

We take reasonable technical, administrative and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

However, no website, electronic transmission, payment system or storage system can be guaranteed to be completely secure.

You should also take reasonable precautions to protect passwords, devices and account information.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and financial records, resolving disputes, enforcing agreements and complying with legal or regulatory obligations.

Retention periods may differ depending on the type of information and the applicable legal requirements.

Subject to applicable law, you may have rights relating to your personal information, which may include requesting access, correction, updating or deletion of certain information, withdrawing consent where processing is based on consent, or raising a complaint regarding the handling of your personal information.

Requests may be submitted to support@karmakul.com.

We may need to verify your identity before processing certain requests.

Where permitted by applicable law, KARMAKUL may send information about new services, offers, events, promotions or workspace updates.

You may opt out of promotional email communications by using the unsubscribe mechanism included in the communication or by contacting us.

Even if you opt out of marketing, we may continue to send essential service-related communications, such as booking confirmations, invoices, security notices and changes to services.

KARMAKUL's services are intended primarily for adults, professionals and businesses.

We do not knowingly collect personal information from children for independent use of our services.

If you believe a child has provided personal information to us, please contact us so that we can assess and take appropriate action.

Our website or communications may contain links to third-party websites, applications or services.

KARMAKUL is not responsible for the privacy practices, content or security of third-party websites.

You should review the privacy policy of any third-party service before providing personal information.

Some technology and service providers used by KARMAKUL may process information on servers or systems located outside India.

Where personal information is transferred or processed across jurisdictions, KARMAKUL will take steps required by applicable law and contractual arrangements.

If KARMAKUL becomes aware of a personal data or security incident affecting personal information, we will assess the incident and take reasonable steps required under applicable law.

Such steps may include containment, investigation, remediation and notification to affected persons or authorities where required.

KARMAKUL may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal requirements.

The updated policy will be published on the KARMAKUL website with a revised effective date.

Continued use of the website or services after an update may be subject to the revised policy, to the extent permitted by law.

If you have questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

We will make reasonable efforts to review and respond to privacy-related requests within a reasonable period and in accordance with applicable law.

This Privacy Policy shall be interpreted in accordance with applicable laws of India.

Any dispute concerning privacy or the handling of personal information will be subject to the applicable legal and jurisdictional framework.