CANCELLATION & REFUND POLICY

KARMAKUL provides flexible workspace solutions for individuals, professionals, entrepreneurs, startups and businesses.

This Cancellation & Refund Policy explains the applicable cancellation charges and refund eligibility for bookings made through KARMAKUL.

Cancellation eligibility is determined based on the time between the date and time KARMAKUL receives the cancellation request and the scheduled start date and time of the booking.

All cancellation requests must be submitted through the official KARMAKUL booking/support channel or by email at support@karmakul.com.

Bookings for a duration of less than half a day are considered short-duration bookings.

Examples include hourly desk bookings, short meeting-room bookings, short conference-room bookings, short podcast-studio bookings, and any booking of less than four (4) hours.

No refund will be provided for bookings of less than half a day, irrespective of the cancellation notice period.

This applies because short-duration bookings reserve a specific time slot that may be difficult for KARMAKUL to resell after cancellation.

For bookings of half a day or longer, including day passes, meeting rooms, conference rooms, podcast studio bookings and workspace bookings, the following cancellation structure applies:

For bookings of one day or more, the same cancellation schedule applies:

72 hours or more before start: 100% refund.

24 to less than 72 hours: 50% refund.

12 to less than 24 hours: 25% refund.

Less than 12 hours: No refund.

For a multi-day booking, the cancellation policy is calculated against the original booking start date and time, not each individual day.

For monthly, quarterly, annual or other long-term workspace plans, the cancellation terms may differ from short-term bookings.

Before membership commencement: 72+ hours – 100% refund; 24 to less than 72 hours – 50% refund; 12 to less than 24 hours – 25% refund; less than 12 hours – no refund.

After membership commencement: Membership fees already paid are generally non-refundable.

Unused days, unused seats or partial usage of a membership do not automatically qualify for a refund.

Any early termination will be governed by the applicable membership agreement signed between KARMAKUL and the customer.

Where a separate written membership agreement contains different cancellation terms, the signed membership agreement will prevail.

Meeting rooms, conference rooms and podcast studio bookings are subject to the cancellation schedule applicable to half-day and full-day bookings.

For bookings of less than half a day, no refund will be provided.

If a customer does not arrive or does not use the booked workspace/service during the scheduled booking period without cancelling in accordance with this policy, no refund will be provided.

Failure to use the booked space does not constitute cancellation.

If a customer arrives late, leaves early or uses only part of the booked duration, no refund will be provided for the unused portion.

The original booking remains valid only for the confirmed booking period.

Customers may request to reschedule a booking, subject to availability.

A rescheduling request made at least 24 hours before the scheduled start time may be accommodated without a cancellation charge, subject to availability.

Any applicable difference in price must be paid before confirmation.

A maximum of one rescheduling request per booking may be permitted.

Requests made less than 24 hours before the booking start time may be treated as a cancellation and rebooking.

If KARMAKUL cancels a confirmed booking due to operational reasons, unavailability of the booked space, technical or infrastructure issues, safety or security reasons, government restrictions, or another reason attributable to KARMAKUL, the customer will be eligible for:

100% refund of the amount paid for the affected booking, or an alternative booking of equivalent value where mutually agreed.

KARMAKUL shall not be responsible for circumstances beyond its reasonable control, including natural disasters, fire, flood, government restrictions, civil disturbances, major power/internet infrastructure failures, acts of God, or other unforeseen circumstances.

Where reasonably possible, KARMAKUL may offer rescheduling, credit for a future booking, or a refund where the service cannot reasonably be provided.

Approved refunds will normally be processed to the original payment method used for the booking.

Refunds will generally be initiated within 7–10 working days after approval.

The actual time taken for the amount to appear in the customer's account may depend on the payment gateway, bank or financial institution.

Where payment gateway, convenience, transaction or third-party charges are non-refundable, such charges may be deducted from the refundable amount to the extent permitted by applicable law and the payment provider's terms.

For calculating the cancellation period, KARMAKUL will consider the date and time at which the cancellation request is successfully received through its official communication channel.

Bookings made using promotional discounts, coupons, credits or special offers may be subject to additional terms.

Unless specifically stated otherwise, promotional discounts are not refundable as cash, complimentary credits have no cash value, and approved refunds are calculated on the actual eligible amount paid by the customer.

Where applicable, GST and other statutory taxes will be charged in accordance with applicable law.

Refunds, including treatment of GST and other taxes, will be processed in accordance with applicable tax and invoicing requirements.

Any modification to booking date, booking time, number of users, workspace type, room type or booking duration is subject to availability and may result in a change in the booking price.

KARMAKUL reserves the right to collect any applicable additional amount before confirming the amended booking.

KARMAKUL may consider exceptional circumstances on a case-by-case basis.

Any exception to this policy is at KARMAKUL's discretion and does not establish a precedent for future bookings.

For cancellation or refund queries: support@karmakul.com

KARMAKUL reserves the right to modify this Cancellation & Refund Policy from time to time.

The policy applicable to a booking will generally be the policy in effect at the time the booking is confirmed, unless otherwise required by applicable law.